Refund & Return Policy

Effective Date: September 5, 2024

1. Introduction

Thank you for shopping at SAN GLOBAL. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below to understand your options.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in its original condition with all tags attached.
• The item must be returned within 5 - 7 days after deleivery.
• The return must be accompanied by the original receipt or proof of purchase.

Items that do not meet these conditions are not eligible for return.

3. How to Return an Item

If you meet the return eligibility criteria, please follow these steps to return your item:

1. Contact our customer service team at sanglobal@dhanalakshmi.com or +91 49729 35311 to initiate the return process.
2. Provide your order number and details of the item you wish to return.
3. The customer would need to ship the product to the given address.
4. Package the item securely and send it to the address provided in the return instructions.

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item shipped).

4. Refund Process

Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5 - 7 business days for the refund to be processed and reflected in your account.

Note that shipping costs are non-refundable. If you received a free shipping promotion, the cost of shipping will be deducted from your refund.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Customized or personalized items.
• Gift cards.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@sanglobal.com with your order number and a description of the issue. We will work to resolve the issue promptly, which may include issuing a refund or sending a replacement item at no additional cost.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thank you for choosing SAN GLOBAL. We value your trust and are committed to safeguarding your privacy.